Clee Gulls Privacy Notice

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Introduction

Clee Gulls ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you purchase our products, visit our website, contact us, or interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

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Data Controller

Clee Gulls is the data controller responsible for your personal information.

For any privacy-related enquiries, please contact:

Clee Gulls
Email: cleegulls@gmail.com
 

Information We Collect

We may collect and process the following personal information:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase history

• Payment information (processed securely through third-party payment providers)

• Website usage information, including cookies and analytics data

• Communications you send to us via email, contact forms, or social media

 

How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Deliver products and services

• Manage customer accounts and enquiries

• Provide customer support

• Process refunds and returns

• Improve our products, services, and website

• Send service-related communications

• Send marketing communications where you have consented or where otherwise permitted by law

• Prevent fraud and maintain security

• Comply with legal and regulatory obligations

 

Lawful Bases for Processing

We process your personal information under the following lawful bases:

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Contract

To fulfil orders, process payments, arrange delivery, and provide customer support.

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Legal Obligation

To comply with accounting, taxation, consumer protection, and other legal requirements.

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Legitimate Interests

To operate and improve our business, prevent fraud, maintain security, and understand customer preferences.

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Consent

Where required by law, we will obtain your consent before sending marketing communications or placing certain cookies on your device.

You may withdraw consent at any time.

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Payment Processing

We do not store or have access to full payment card details. Payments are processed securely by trusted third-party payment providers who are responsible for handling payment information in accordance with applicable legal and security requirements.

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Marketing Communications

If you choose to receive marketing communications from us, we may send updates about products, promotions, offers, and company news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

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Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

• Payment service providers

• Delivery and courier companies

• Website hosting and technology providers

• Professional advisers, accountants, and insurers

• Regulatory authorities where required by law

We require all third parties to respect the security and confidentiality of your personal information.

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International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information as required by UK data protection law.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Notice and to comply with legal, accounting, and regulatory requirements.

Customer transaction records may be retained for up to seven years to comply with UK tax and accounting obligations.

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Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request erasure of your personal information in certain circumstances

• Request restriction of processing

• Object to processing based on legitimate interests

• Request data portability where applicable

• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details above.

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Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

Where required, we will request your consent before placing non-essential cookies on your device.

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Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration, or disclosure.

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Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

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Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website and will take effect from the date of publication.

Last Updated: 08/06/26